Privacy Policy

gbets ("we," "us," or "our") is committed to protecting the privacy and personal data of every player who accesses the gbets platform at gbets.cam (the "Platform"). This Privacy Policy ("Policy") sets out how gbets collects, processes, stores, discloses, and protects personal information in connection with the operation of the Platform and the provision of our online casino and sports betting services to players in the Philippines.

This Policy applies to all personal data processed by gbets in connection with your use of the Platform, whether you are a registered account holder, a visitor browsing without an account, or a person contacting our customer support team.

This Policy should be read alongside the gbets Terms & Conditions and Responsible Gaming Policy, both of which are incorporated by reference. By accessing the Platform or registering a gbets account, you acknowledge that you have read and understood this Privacy Policy and consent to the processing of your personal data as described herein.

For the purposes of applicable data protection legislation, gbets is the data controller responsible for your personal information collected via the Platform at gbets.cam. As data controller, gbets determines the purposes and means of processing your personal data and is accountable for ensuring that such processing is carried out in accordance with applicable Philippine law.

gbets operates in alignment with the data protection framework applicable to online gaming platforms serving Filipino players, including the relevant provisions of the Republic Act No. 10173, otherwise known as the Data Privacy Act of 2012 (the "DPA"), and its implementing rules and regulations administered by the National Privacy Commission (NPC) of the Philippines.

For all privacy-related inquiries, requests, or complaints, please contact gbets using the details provided in Section 14 of this Policy.

gbets collects personal data through several channels, including account registration, use of the Platform, identity verification processes, financial transactions, customer support interactions, and automated technical systems. The categories of data we collect include:

3.1 Registration and Identity Data

• Full legal name
• Date of birth (for age verification — you must be 21 or older to hold a gbets account)
• Email address and password (stored in hashed form)
• Mobile phone number
• Residential address
• Government-issued identification document (e.g., PhilSys ID, passport, driver's licence, UMID) — collected during the Know Your Customer (KYC) verification process

3.2 Financial and Transaction Data

• GCash or PayMaya account number (registered mobile number)
• Bank account details where bank transfer is the chosen payment method (e.g., BPI, BDO, Metrobank)
• Deposit and withdrawal transaction records including amounts, dates, and method
• Bonus claim and wagering history

3.3 Platform Usage and Technical Data

• IP address and approximate geolocation
• Device type, operating system, and browser information
• Login timestamps and session duration data
• Game play history including game titles, bet amounts, results, and RTP data
• Pages visited, features accessed, and in-platform navigation patterns
• Cookie identifiers and similar tracking technologies (see Section 9)

3.4 Customer Support Data

• Content of live chat, email, and any other communications you initiate with gbets support
• Support ticket reference numbers and resolution records
• Any additional documentation you voluntarily submit in connection with a support query

gbets does not intentionally collect sensitive personal information beyond what is necessary for age and identity verification and AML compliance. We do not collect biometric data, religious or political views, or health information unless you voluntarily disclose such information in a support communication, in which case it is used only to respond to your query.

gbets processes your personal data for the following purposes:

• Account management: Creating, maintaining, and administering your gbets account, including authentication, password management, and account security.
• Age and identity verification: Confirming that you meet the minimum age requirement of 21 years and verifying your identity as required under applicable AML and KYC regulations.
• Service delivery: Providing access to all Platform features, including casino games, live dealer tables, sports betting, bingo rooms, and fisher game titles.
• Payment processing: Executing deposits to your gbets wallet and processing withdrawal requests to your registered GCash, PayMaya, or bank account in Philippine Peso (PHP).
• Fraud prevention and security: Detecting, investigating, and preventing fraudulent account activity, money laundering, bonus abuse, and other prohibited conduct as defined in the gbets Terms & Conditions.
• Regulatory compliance: Meeting our obligations under applicable Philippine law, including PAGCOR regulations, the Data Privacy Act of 2012, and anti-money laundering legislation.
• Customer support: Responding to your support queries, resolving account issues, and maintaining a record of communications for quality assurance.
• Responsible gaming: Monitoring play patterns where necessary to identify indicators of problematic gambling behaviour and to administer the responsible gaming tools available in your account settings.
• Platform improvement: Analysing aggregated and anonymised usage data to understand how Filipino players interact with the Platform and to improve game selection, performance, and user experience.
• Communications: Sending you account-related notifications, transaction confirmations, and — where you have opted in — promotional communications about gbets offers and games. You may opt out of marketing communications at any time.

gbets processes your personal data on the following legal bases under the Data Privacy Act of 2012 and applicable regulations:

• Contractual necessity: Processing required to fulfil our contractual obligations to you as a registered gbets account holder, including account management, game access, and payment processing.
• Legal obligation: Processing required to comply with applicable Philippine law, including PAGCOR requirements, AML obligations, KYC verification, and regulatory reporting.
• Legitimate interests: Processing carried out in the legitimate business interests of gbets, including fraud prevention, platform security, and analysis of aggregated usage data, provided such interests are not overridden by your rights and interests.
• Consent: Where processing is based on your consent — for example, for marketing communications or optional analytics — you may withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal. Withdrawal of consent does not affect processing on other legal bases.

gbets does not sell, rent, or trade your personal data to any third party for marketing or advertising purposes. We may share personal data with the following categories of recipients, strictly for the purposes described in this Policy:

• Licensed game providers: Third-party game studios and aggregators whose games are offered on the gbets Platform. These providers receive limited technical data necessary to deliver game sessions and maintain RNG certification. All providers operate under data processing agreements requiring compliance with applicable data protection standards.
• Payment service providers: GCash, PayMaya, BPI, BDO, Metrobank, and other payment processors used to execute your deposits and withdrawals. Data shared is limited to what is required to authenticate and complete each transaction.
• Identity verification and KYC service providers: Third-party services used to assist in verifying your identity and age as required by applicable regulation. These providers operate under strict data processing agreements and are prohibited from using your data for any purpose beyond the verification service.
• Fraud prevention and AML services: Automated systems and service providers used to detect suspicious account activity, fraudulent transactions, and money laundering patterns. Data shared is subject to confidentiality obligations.
• Regulatory and law enforcement authorities: Philippine government agencies including PAGCOR and the Anti-Money Laundering Council (AMLC), and law enforcement bodies, where disclosure is required by law, regulation, court order, or lawful authority.
• Professional advisers: Legal, audit, and financial advisers engaged by gbets under professional confidentiality obligations, where disclosure is necessary for the provision of professional services.
• Business successors: In the event of a merger, acquisition, restructuring, or sale of the gbets business, your data may be transferred to the successor entity, subject to equivalent privacy protections and notification to you where required by law.

gbets retains your personal data for as long as your account remains active and for a period thereafter as required to fulfil the purposes set out in this Policy, comply with legal and regulatory obligations, resolve disputes, and enforce agreements.

The following general retention periods apply, subject to applicable legal requirements:

• Account and identity data: Retained for the duration of your account relationship with gbets and for a minimum of five (5) years following permanent account closure, in compliance with AML and PAGCOR record-keeping requirements.
• Transaction records: Retained for a minimum of five (5) years from the date of the relevant transaction, consistent with applicable financial record-keeping obligations.
• Customer support communications: Retained for three (3) years from the date of the last communication in a given support thread, unless longer retention is required for an ongoing dispute or legal matter.
• Technical and usage data: Aggregated or anonymised usage analytics are retained indefinitely. Individual session and IP log data is typically retained for up to twelve (12) months.

When personal data is no longer required and retention is no longer legally mandated, gbets deletes or irreversibly anonymises the data in accordance with our internal data disposal procedures.

gbets implements technical and organisational security measures appropriate to the nature and sensitivity of the personal data we process. These measures include, but are not limited to:

• SSL/TLS encryption: All data transmitted between your browser or device and the gbets Platform is encrypted using industry-standard TLS protocols, providing the same level of connection security as major Philippine banking platforms.
• Password hashing: Account passwords are stored using bcrypt hashing with appropriate cost factors. gbets does not store plain-text passwords and cannot retrieve your original password.
• Two-factor authentication (2FA): Optional 2FA is available to all gbets account holders and is strongly recommended. With 2FA enabled, login requires both your password and a one-time code delivered to your registered mobile device.
• Access controls: Internal access to player account data is restricted on a strict need-to-know basis. Employees and contractors are subject to confidentiality obligations and undergo data privacy training.
• Unusual login detection: Automated systems monitor for login attempts from unrecognised devices or geographic locations and trigger additional verification steps where necessary.
• Secure payment processing: gbets does not store full payment card numbers. Payment transactions are processed via PCI-compliant third-party payment gateways.

While gbets takes the security of your personal data seriously, no system is completely immune to risk. You are responsible for maintaining the confidentiality of your gbets login credentials. If you suspect that your account has been compromised, contact gbets support immediately via live chat.

gbets uses cookies and similar technologies (including local storage and session tokens) to operate and improve the Platform. The following categories of cookies are used:

• Strictly necessary cookies: Required for the Platform to function correctly. These include session authentication cookies that keep you logged in to your gbets account during your play session, CSRF protection tokens, and cookies required to process transactions. These cannot be disabled without preventing the Platform from functioning.
• Functional cookies: Used to remember your preferences such as language settings, lobby filter configurations, and game display preferences. Disabling these may reduce Platform functionality but will not prevent access.
• Analytics cookies: Used to collect aggregated data about how players navigate and use the Platform, enabling gbets to identify areas for improvement. Analytics data is processed in aggregated or anonymised form wherever possible.
• Security cookies: Used to detect unusual login activity, support two-factor authentication sessions, and protect against automated abuse and fraud. These are essential to platform security.

You can manage cookie preferences through your browser settings. Disabling strictly necessary or security cookies may prevent you from accessing your gbets account or using Platform features. For analytics cookies, your browser's "Do Not Track" setting will be respected where technically possible.

Under the Data Privacy Act of 2012 and applicable regulations, you have the following rights with respect to your personal data held by gbets:

To exercise any of the above rights, please contact the gbets support team via live chat or by email at [email protected]. gbets will respond to verified data subject requests within thirty (30) days of receipt. We may require identity verification before processing a request to protect your account from unauthorised third-party access.

If you believe that gbets has not handled your personal data in accordance with applicable law, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines.

The gbets Platform is strictly for individuals aged 21 years and above, as required under applicable Philippine gaming law. gbets does not knowingly collect personal data from persons under the age of 21.

Age verification is a mandatory step in the gbets account registration and KYC process. Any account found to be held by a person under the minimum age will be immediately suspended. Any personal data collected in connection with an underage account will be deleted or rendered inaccessible as soon as the violation is confirmed, subject to any legal retention obligations relating to the investigation of the breach.

If you believe that gbets has inadvertently collected personal data from a person under 21, please contact us immediately at [email protected] so that we can take appropriate corrective action.

The gbets Platform serves Filipino players and operates within a Philippine regulatory context. However, some of our third-party service providers — including certain licensed game providers and technical infrastructure partners — may process data outside of the Philippines.

Where personal data is transferred outside of the Philippines to such providers, gbets ensures that appropriate safeguards are in place, including data processing agreements that require the recipient to provide an equivalent level of data protection to that required under the Data Privacy Act of 2012. gbets does not transfer personal data to jurisdictions that do not offer an adequate level of data protection without first putting in place appropriate contractual mechanisms.

gbets reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable law, or the services we offer. When material changes are made to this Policy, gbets will provide reasonable notice through one or more of the following means: (a) publication of the revised Policy on this page with an updated effective date; (b) a notification displayed on the Platform upon your next login; or (c) an email notification to your registered gbets email address.

Your continued use of the gbets Platform following the effective date of any revised Policy constitutes your acceptance of the changes. If you do not agree with the revised Policy, you should cease using the Platform and contact gbets to close your account.

For any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data by gbets, please contact us through the following channels:

• Live Chat: Available 24/7 from the gbets Platform. This is the fastest channel for account-specific data queries — average response time under 90 seconds.
• Email: [email protected] — for formal data subject access requests, erasure requests, or privacy complaints. Responses to data subject requests are provided within thirty (30) days of receipt and verification.

If you are not satisfied with gbets' response to a privacy concern, you have the right to escalate your complaint to the National Privacy Commission (NPC) of the Philippines, the supervisory authority for data protection matters under the Data Privacy Act of 2012.